The AI bot is a super helpful tool for handling repetitive conversational tasks. In my experience, around 70-80% of the questions people ask are kind of the same, asked more than twice. This AI bot can talk on the phone and message on websites, apps, or messaging apps.
It deals with FAQs, technical stuff, tracking orders, deliveries, payments, or complaints. If needed, the bot sends people to a human agent for more help. This way, the bot does the routine stuff, letting human agents focus on tasks requiring specific knowledge and creativity.
The pre-determined tone of voice contributes to the bot's versatility. Moreover, such a bot seamlessly integrates with internal software, directing request information to the HelpDesk and CRM system. It improves responses by utilizing data from internal knowledge bases or calendars.
The AI bot helps with three main support issues:
• No Overloads and Burnouts: The bot works 24/7 without getting tired.
• No Service Problems: It speaks different languages and answers quickly.
• No Extra Costs for Hiring or Training: The bot learns once and keeps learning, never needing a break.
Why is it called AI-powered? It's because it uses smart algorithms that learn from talking with people, getting better at giving the right answers over time.